We’re committed to protecting and respecting your privacy.
This Policy explains (hopefully in plain English) what information is collected about people who visit our website, how we use it and how we keep it secure.
- How do we collect information from you?
We only collect information about you in two ways.
- a) when you visit the website (cookies).
- b) when you contact us about products and services.
- What are cookies and how do we use them?
- a) We use Google Analytics to analyse how our website is working. Google Analytics gathers information about website use by means of cookies. Google then give us reports. For example, the number of views we get for a particular page on our website so we know what’s popular and what’s not. These cookies will not contain personally identifiable information about you.
- b) Cookies are also set by our social media widgets which enable visitors to engage with our various social platforms direct from our site. The social media third parties we use are Facebook, YouTube, Twitter, LinkedIn and Google+.
If you prefer, you can easily turn off cookies in your browser settings.
- How do we handle information collected when you contact us about products or services?
New (May 2018) EU-wide Data Protection Regulations (GDPR) requires all businesses to have a lawful basis to process personal data about a customer/ prospective customer. There are six available lawful bases for processing.
- a) We will process information contained in any enquiry you submit to us regarding our services. We will only use this data for the purposes of offering, marketing and selling relevant services to you. The legal basis for this processing is ‘Contracts’. That means you will have supplied your personal information willingly and asked us to take specific steps.
- b) We will process information when you contact us to book. Our lawful basis to process it is ‘Contracts’ because you will have supplied your details to us as part of hiring our services.
- c) We may occasionally contact you after we’ve provided our services. For example we could email you in the future to remind you about our services. The law says businesses cannot send marketing emails or texts to individuals without specific consent. However, there is a limited exception for previous customers called ‘soft opt-in’ under ‘Legitimate Interests’ processing regulations.
- d) We may retain your personal data where such retention is necessary for compliance with a legal obligation. For example, when you hire our services, HMRC require us to keep records for at least 5 years. Our lawful basis is ‘Legal Obligation’.
- Is your data secure?
When you give us personal information, we take steps to ensure that it’s treated securely. We will absolutely not share your information with third parties for marketing purposes.
When you call, email or contact us via our website, any personal information you give is recorded and stored electronically. We do not keep any paper records.
- a) We use a third party email provider Google which protects emails by automatically encrypting them in transit to prevent others from reading them.
- b) We use a third party CRM (Customer Relationship Management) AWeber.
AWeber process the personal data it receives via our webform. All data is handled securely under the Privacy Shield Framework and AWeber are fully compliant with the GDPR.
- c) When you use our website any information you send will be secure and communications between your browser and the website are encrypted (SSL).
- Your rights under GDPR
General Data Protection Regulation (GDPR) provides increased rights for individuals.This is the full list of individual’s rights. They don’t apply in all circumstances. However, if you wish to exercise any of these rights please contact me using the details below and we’ll be happy to help.
- The right to be informed about the processing of your personal information.
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.
- The right to object to processing of your personal information.
- The right to restrict processing of your personal information.
- The right to have your personal information erased (the “right to be forgotten”).
- The right to request access to your personal information and to obtain information about how we process it.
- The right to move, copy or transfer your personal information (“data portability”).
- Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.
If at any time you are unhappy with any aspects of how we deal with your personal information – we will put it right.
However, you also have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/
- Our details
This website is owned and operated by Danny Schlesinger
You can contact us:
(a) By post, to 37 Silverlands Road, St Leonards-on-Sea, East Sussex TN37 7DE GB
(b) Using our website contact form
(c) By telephone, on 07947 013178
(d) By email, using firstname.lastname@example.org